Technical Support
Performance, responsiveness and peace of mind for your information system
The technical pillar of your digital performance
The technical pillar of your digital performance
Un système d’information performant repose sur un support technique fiable, réactif et bien structuré. Notre pôle support technique constitue le socle technique assurant la continuité, la fiabilité et la performance des solutions numériques que nous déployons. Nous combinons réactivité, expertise et pédagogie pour garantir une expérience fluide sans interruptions, renforcer l’autonomie et favoriser l’appropriation des outils numériques.
What we offer
Technical support for users
Réponses rapides aux demandes techniques, assistance personnalisée à distance ou sur site et un suivi proactif pour maintenir vos systèmes informatiques en condition optimale.
Incident diagnosis and resolution
Identification des causes profondes des dysfonctionnements, mise en œuvre des solutions durables, documentation des cas pour éviter les récurrences.
Support for tool use
Nous aidons les utilisateurs à faire usage des solutions numériques déployées (Power Platform, outils Microsoft 365, etc.) grâce à des conseils pratiques et formations ciblées.
Documentation & guides
Drafting of clear, structured and accessible supports (procedures, tutorials), regularly updated, to reinforce team autonomy and guarantee service continuity.
Our strengths
Responsiveness and availability
We guarantee short response times with appropriate follow-up.
Customized support
We handle each request according to the user profile and the level of technical expertise required.
Technical expertise
Our experts have in-depth knowledge of Microsoft tools, Power Platform, cloud and local solutions.
Performance & service
We combine efficiency and high standards to guarantee lasting results and optimum customer satisfaction.
Key tools
Benefits for your company
Significant reduction in service interruptions
Downtime is considerably reduced. Whether it's a collaborative tool failure or an application malfunction, the impact remains minimal.
Increased user productivity
We help your employees use the right tools in the right way at the right time.
Improved team satisfaction and commitment
We offer accessible, caring support. Teams feel supported and better able to adopt digital tools.
Less risk
Thanks to our support, shared best practices and advice, you can limit the risk of data loss, deterioration in the quality of customer service, and other costly errors and shortcomings.
Entrust your support to specialists
Turn your IS support into a smooth, positive experience for your users.